Will I be cut off if I can’t pay my electricity or gas bill?

Feeling the cold this winter?

Do you know about the winter ban on electricity and gas disconnections?

If you're struggling with bills, you can't be disconnected during winter during the following periods:

• 1 Nov 2024 - 31 Mar 2025 - if you are a vulnerable customer
• 9 Dec 2024 - 17 Jan 2025 - all other domestic customers

Learn more about the ban on disconnections during winter:

• Paying your electricity bills
• Paying your gas bills