How to complain
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Get help with making a complaint if something goes wrong after you have bought a product or service. Find out who to contact if you are not satisfied with the way your complaint has been dealt with. -
You may be able to resolve a dispute with a company more easily and without having to go to court using alternative dispute resolution (ADR). Find out what ADR is and how it might be useful for you. -
Online Dispute Resolution (ODR) is a type of alternative dispute resolution for problems related to online shopping. -
Find out about how to complain about a financial services firm and taking your complaint to the Financial Services and Pensions Ombudsman. -
You can complain about an advert to the Advertising Standards Authority or other sector specific consumer organisations. Find out how and who to complain to. -
Learn how to complain about press and digital media to the Office of the Press Ombudsman or broadcasting material on radio or TV and in-demand services to Coimisiún na Meán. -
Find out how to complain to a telecommunications service provider or ComReg about phone, internet or TV. -
Find out how to complain about your energy supplier or network, or Irish Water service. -
Find out who to contact and how to complain about a medical professional. -
Find out how to complain about bad service from taxi, hackney or limousine drivers. -
Find out about the statutory bodies and regulators who protect consumer rights. -
Find out about your right to complain about illegal content, account restrictions and targeted ads on online platforms. -
Representative actions allow consumers to join together to stop widespread illegal or unfair practices by businesses. Find out about the rules that apply and process for joining a representative action.